FAQ

We Look Forward to Partnering With You

We look forward to partnering with you to keep your home healthy and clean. If you have a question about something you don’t see covered in our FAQ.

Still Have Questions? Our Staff Would be Happy to Assist You.

+ 1 (800) 539-2437
+ 1 (514) 621-2280

General Questions

Simply visit the signup flow to book a cleaning and as you provide information about your house and schedule, your quote will dynamically adjusted and we can reach out to finalize.

We service all areas surrounding and in Montreal, Monteregie, Brossard, Laval, Nuns Island and South Shore, North shore.

Absolutely not! We wouldn’t want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute.

Cleaning supplies are included however any special products or equipment need to be provided or requested. This ensures your cleaner uses the products you prefer and require.

However, if you don’t have supplies or we do not provide that we require , we can bring them for an additional charge of $10 per visit ($15 for move-in/out cleanings). You can opt-in to this option from your customer dashboard. Also, you can click here to see a list of items to have on hand. Please note: we always use your vacuum and mop/bucket so please be sure to have those items on-hand.

Scheduling Questions

Yes you have the ability to choose every day, week, 2 weeks, monthly etc. as you wish.

Our policy with all service contract requires a verbal sign off at the end of service, if there areas missed or concerns we redo the work before leaving, there is no adjustment to billing. If you are not onsite and feel a area was missed then we return to review in 24 hours and redo any missed areas.

We do prefer for the first time cleaning you are onsite to sign off at the end. If you’re not going to be home, for regular services we can keep a key on file to have access to your house.

Yes, most of the time. However, our policy asks for a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

If you wish to cancel a service, our policy asks you send an email to info@smartmaids.ca for your cancellation 96 hours/4 days before the service date – otherwise we do charge a: 1 hour fee.

Cleaning Questions

Yes, the cleaning supplies are typically included in our service. However, if you have specific products you’d like us to use, feel free to let us know, and we’ll be happy to accommodate your request.

The estimations for these services are catered to your needs, you may email us at info@smartmaids.ca the details on what you are needing and we will email you the estimation to review.

Here’s a listing of what gets cleaned in every room of your house during a standard cleaning. You can also request extra items via your customer dashboard.

Not all cleaning supplies aren’t included by default, but we do bring.  However, if you don’t have certain or specialized supplies, we can bring them for an additional charge of $10 per visit ($15 for move-in/out cleanings). You can opt-in to this option from your customer dashboard. Also, you can click here to see a list of items to have on hand. Please note: we always use your vacuum and mop/bucket so please be sure to have those items on-hand.

We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.